GENERAL

Q: WHERE ARE YOU LOCATED?

A: MyLife HQ is located in Melbourne, Australia - the world's most liveable city!

Q: WHERE ARE MYLIFE PRODUCTS DISTRIBUTED? WHICH COUNTRIES?

A: Our products are currently available for purchase across both Australia and New Zealand. We understand that there is demand for our product across the globe. This distribution list is therefore something that we are continuously seeking to expand where possible.

Q: WHAT CAN I DO IF I CAN'T FIND MYLIFE PRODUCTS IN A STORE NEAR ME?

A: If you’ve already checked the major supermarkets and leading independent grocers found on our stockist page, click here for a product request form. Simply print this out and hand the MyLife request to the manager of your favourite store. Hopefully you’ll be able to get your hands on us soon!

Q: WHAT PRODUCTS SHOULD WE BE EXPECTING NEXT?

A: We’re in the research and development process for many new product ideas. At this time, we can’t confirm what exciting products will be next to join the MyLife family. We encourage you to follow our journey and keep up to dates with product information, expansions and promotions by liking us on Facebook and following us on Instagram.


WHOLESALE

Q: I WANT TO USE/ STOCK YOUR PRODUCT IN MY CAFE/ RESTAURANT/ STORE, WHO SHOULD I CONTACT?

A: We're so pleased to hear it! Please head over the our enquiries page and send us a message with your details - we'll be in touch with you shortly. 


INGREDIENTS & NUTRITION

Q: ARE MYLIFE PRODUCTS ORGANIC AND NON-GMO?

A: Although MyLife products are not certified organic, we only use the highest quality ingredients possible. All of the ingredients used across our products have non-GMO ingredient statements from suppliers.

Q: ARE MYLIFE PRODUCTS NATURAL?

A: All of our products are plant-based, meaning that they are composed of ingredients made wholly from plants. There are no artificial colours, preservatives or flavours added to our products. 

Q: DO MYLIFE PRODUCTS CONTAIN ANY ANIMAL PRODUCTS OR BY-PRODUCTS?

A: None of our products contain ANY animal products of animal by-products. They are therefore entirely vegan and vegetarian friendly.

Q: ARE MYLIFE PRODUCTS VEGAN?

A: Our products are free from animal and animal by-products. Each batch of our products comes with a statement that certifies the products are also completely free of cross-contamination, ensuring every batch is allergen-sensitive and vegan friendly.

Q: DO YOUR PRODUCTS CONTAIN ARTIFICIAL PRESERVATIVES OR ARTIFICIAL INGREDIENTS?

A: Our products are free of artificial preservatives and artificial ingredients.

Q: WHAT IS THE SOURCE OF THE MODIFIED STARCH USED IN YOUR PRODUCTS?

A: The modified starch used in our products is a corn-derivative that is certified non-GMO. 

Q: WHERE DOES YOUR COCONUT OIL COME FROM? IS IT ETHICALLY SOURCED?

A: The sourcing of all of our raw materials, including our coconut oil, is complaint with the Sustainable Farming and Code of Labour Practice. These practices include the ethical treatment of both humans and animals alike.

The coconut oil itself is sourced from Indonesia, Papua New Guinea and the Phillipines.


ALLERGIES & DIETARY RESTRICTIONS

Q: ARE YOUR PRODUCTS ALLERGEN-FREE?

A: Our products are entirely free of dairy (casein, whey and lactose), soy and gluten – 3 of the most common allergens. Our products do however contain coconut.

If there is something in particular you are allergic to, be sure to contact our team for more allergen information.

Q: ARE YOUR PRODUCTS FODMAP-FRIENDLY?

A: Our products are in fact FODMAP Friendly. Although the flavours used in our products may contain some onion and garlic, these are present at less than 0.05%. We are currently working towards becoming FODMAP certified.  

Q: DO YOUR PRODUCTS CONTAIN PEANUTS OR TREE NUTS?

A: Our products themselves are entirely free from peanuts and tree nuts and are produced in our factory, an environment that exclusively produces nut-free products. Additionally, each batch is tested at point of manufacturing to ensure there is no cross-contamination of batches. We therefore assure that every batch is in fact nut-free.

Q: DO ANY MYLIFE PRODUCTS CONTAIN DAIRY?

A: All of our products are certified Kosher, which means that none of our products contain any dairy whatsoever. This means they are entirely free of milk by-products too, like casein, whey or skim milk powder. Our products are therefore suitable for consumption by vegans, vegetarians, plant-based eaters and those fasting for faith-based reasons.


FRESHNESS & PACKAGING

Q: HOW LONG WILL MYLIFE PRODUCTS STAY FRESH?

A: While the advice on each product varies , we ordinarily recommend that our products are consumed within 7-10 days of opening. In saying this, it has been our customers experience that our products can keep for longer if stored in an air-tight container at the instructed refrigeration temperature. As our products are plant based they will become noticeably discoloured when no longer appropriate for consumption.

Q: HOW CAN I KEEP MYLIFE PRODUCTS FRESH?

A: As our products are fresh and do not contain any preservatives, they must be kept in the refrigerator at all times, even prior to opening. We recommend that you ensure that our BioShred products are adequately resealed, or better still, like the rest of our products – that they are stored in an air-tight container.  


PRODUCT SPECIFIC - BIOCHEESE PIZZA AND CHEDDAR SHREDS

Q: DO THESE PRODUCTS REALLY MELT?

A: Of course! We have been working tirelessly to consistently improve the formulation of this product to make it even easier to melt then every before.

To ensure these products melt maximally we strongly recommend that they are kept well insulated. Place the shred on the base of your pizza or on the base of your toastie as you would traditionally and cover with ingredients and/or foil. You can thank us later!